Policies

Policies are subject to change. This list is a simplified version, but you'll have the opportunity to see our full detailed policies before completing your booking. If you have any questions, please contact us or visit our FAQ.

Bookings

Booking Deposit

A deposit of $200 (or $500 if your stay is longer than 10 nights) will be charged upon booking. This is non-refundable and applies towards your final bill.

Taxes and Fees

• 13.32% lodging tax (Not applicable for stays over 30 days)
• A one-time $50-$90 set up fee per suite (This is how we can cover our fixed cleaning and stocking costs, but reward long term stays with incredible nightly rates!)
• Other than the taxes and the cleaning fees listed above, there are no other charges. You may choose additional add-ons for a fee.

Taxes and Fees

Rest assured, the lowest price ANYWHERE is here through our website and not on third party booking sites. Book here with confidence! Other ways to save money are:

• Stay 7+ nights and save 15-25%
• Stay 30+ nights and save 25-35%
• Save an additional 1% discount for e-check payment for stays longer than 30 nights
• Rates can go retroactive. If you initially commit to 1 week but end up staying a month, your entire stay is discounted to the month rate.
• We may be able to discount if your ideal suite size is not available for your last minute booking. For example, if the only suite left is a 3 bedroom, but you only need a 1 bedroom suite, please call us.
• We work with Government Rates depending on the suite.

Limitations and black out dates

Since our rates are already so low, we do not offer AAA, military or other discounts. No discounts for booking multiple suites for the same dates. The weekly rate discount is not available during BYU Graduations, 4th of July, 24th of July, BYU Education Week, Easter, Christmas. There is a 5 night minimum stay during 4th of July, BYU Education Week, Thanksgiving, Christmas and New Years. Reservations may not end or begin on Thanksgiving Day, Christmas Day, Christmas Eve or 4th of July.

Cancellations

Please read our cancellation policy carefully. There are no exceptions.

• Cancellations MUST be submitted via email to cancellations@aspenwoodmanor.com Phone cancellations are not accepted.
• Cancel more than 30 days before scheduled arrival = Full refund MINUS $200/$500 fee.
• Cancel 14-30 days before scheduled arrival = Full refund MINUS 1/2 of your TOTAL rate or $500-- whichever is greater. ---Cancel within 14 days of scheduled arrival = NO REFUND unless the room is re-rented. If we can rebook your suite(s), a full or partial refund will be made less a $200 cancellation fee.
• A 90 day cancellation notice is required on whole building bookings (less a $1200 or 25% fee-whichever is greater).
• If you shorten your stay, you are responsible for all nights included in this reservation. If we are able to re-sell the unneeded nights, you will receive a refund/credit for the nights sold. If because of timing, the nights are sold at a rate lower than originally paid, you will receive the re-sale amount minus 3% (for card processing fees).
• We do not waive cancellation fees for environmental issues/acts of god out of our control. *This includes COVID-19 related cancellations.
• CREDIT CARD CHARGEBACKS- If guest initiates a chargeback through their banking institution, guest agrees to pay Aspenwood Manor a $50 processing fee to submit claim paperwork.
• PLEASE NOTE: We take your booking very seriously, and commit to honoring your reservation unless circumstances beyond our control prevent us from honoring a reservation. This includes, but is not limited to: employee booking errors, 3rd party double bookings, damage to a suite that renders it un-livable, etc. We reserve the right to cancel a reservation for any reason. We reserve the right to make a suite substitution anytime before check-in.